Frequently Asked Questions

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Frequently Asked Questions

Need a quick answer to your problem? Find all you need to know here for the perfect opening solution for your business or home.

Q: Can I buy a door directly from ASSA ABLOY?
A:  ASSA ABLOY Entrance Systems will not only sell directly to you but will also provide everything from garage door openers, to remotes and springs for the everyday customers. ASSA ABLOY Entrance Systems is a one stop destination for anything overhead door related.
Q: Why use a professional garage door installation company?
A: The garage door is the largest moving object in your home; it involves many small parts under very high tension. Improper installation could cause serious injury, entrapment or even death. Here are just a few other benefits of choosing a professional: • Work with knowledge of safety requirements and regulations • possess liability and damage insurance • dealer volume purchasing saves you money • They offer product and service warranties • Provide you with info regarding safety features and precautions • Years of experience and preventative maintenance • removal and disposal of your old door
Q: Can I replace only the sections and use my old hardware on a new garage door?
A: Hardware for each garage door is specific to that door’s weight, thickness and application and sometimes manufacturer. A new garage door face might have less sections, be lighter and not need as much headroom therefore all hardware would be incompatible. A new garage door complete with track, springs calculated for it’s weight and professionally installed will give you the full benefit of the warranty as used parts carry no warranty. If your current garage door is old enough new sections may not be available anymore as well. Contact your closest branch to find out what is available to you and how we can help you.
Q: How much does a new garage door cost?
A: Given the vast array of garage doors we offer the cost could differ greatly. In order to get a quote it is important to know the size of the opening and what your basic expectations are for esthetics and insulation as this will play a key role in determining what door is right for you. Please feel free to contact any one of our branches and we will be able to assist you in your decision and give you a rough budget price easily.
Q: What is the standard size for a residential garage door?
A: When dealing with garage doors, always refer to the width first. eg. Width x Height = 16’x7’. In most cases a double car garage door is 16 x 7 or 16 x 8, single car openings are usually 9 x 7 or 9 x 8 however a great many opening sizes are commonly used so it is important to have a proper measurement done by one of our staff prior to installation. Most door styles are available in 8’, 9’, 10’, 12’, 14’, 16’ and 18’ widths with 9’ and 16’ being the most common sizes. Please contact your local dealer for specific odd width and height enquiries.
Q: How does the rough opening of my garage relate to the actual door size?
A: If you are building a garage, the rough opening should be the same size as the garage door you wish to put in. The garage door will be placed on the inside of the opening and weather strip can be used to prevent rain and wind from penetrating any cracks. If you need to order a garage door for an existing opening, provide your dealer with the exact width and height of the opening as well as how much headroom there is above the opening, please measure floor to ceiling height for this to assist us.
Q: How much headroom is required to install a garage door?
A: Headroom varies with the type of hardware used; most doors can typically be installed with 12” to 15” of headroom plus an extra 2” for an electric opener. Special low headroom hardware is also available which allows garage doors to be installed when there is as little as 5” of headroom.
Q: What is R-value and how is it measured?
A: Many manufacturers use R-values to show the energy efficiency of their product. R-value can be listed in 2 different ways: Calculated R-value and Actual R-value. Calculated R-value is based on a calculation that only incorporates the type of insulation, the thickness and the outer steel sheet. This is a theoretical number based on 1 point in the middle of the section. Actual R-value is based on lab testing that incorporates section joints, thermal break efficiency and all areas of a door. This number is typically lower than the calculated value but represents the true R-value that your full door will provide.
Q: What does Increasing R-Value mean?
A: In essence this means you want to upgrade the insulation in your garage door. The more “R-Value” you have, the better your insulation. “R-Value” is short for Resistivity Value, it measure how resistant to climate your door and it’s insulation are. Typical R-value in residential doors ranges from R-8 to R16, we can help identify what R-value needs you may want with a short series of questions. Is there living space above the garage? What application are you using the garage for? For instance, is the garage used for a shop, just storage, just parking or a mixture? Is it a detached or attached garage? Once we have taken into account all of the factors we will assist you on making a decision that suits your needs.
Q: Can I paint the door once it's installed?
A: With so many types of doors available today made with different materials and finishes it’s best to contact the manufacturer for specific instructions, in most cases it is possible. Pre-Coloured door faces are also available. Please check with our branches for sample colours, these eliminate the need to paint your door or upkeep the paint.
Q: Does my garage door require periodic maintenance?
A: Yes, all garage doors require maintenance. We recommend a brief monthly routine as well as a comprehensive yearly maintenance routine, this preventative maintenance is usually not very expensive and can save you a lot of time, money and hassle down the road. If you require any maintenance or service please feel free to contact us anytime. Here are some ways to determine if you need service on your door. • Each month give a visual inspection of all parts of your door. • Ensure tracks, rollers and hinges are clean and lubricated. • All moving parts should be free of debris and all nuts and bolts should be at least finger tight. • Manually run your door through a complete cycle to make sure it runs smoothly. • Check the door balance by opening the door manually; the door should stay open by itself at about 3-4 feet off the ground. It should also stay open at the top, not dropping below the header. If you suspect any excessive wear, damage or any other problem, contact a professional door dealer for servicing. We recommend that your comprehensive annual maintenance check be done by a professional. They will do a complete check of your door system including the torsion spring balance.
Q: What should I do if my torsion spring breaks?
A: Residential torsion springs provide the force needed to lift your garage door and they are designed to run through 10,000 cycles. The spring tension is greatest when the door is fully closed so this is usually when a spring will break. If your spring breaks you will likely hear a loud bang and your door will be very hard if not impossible to lift. When this happens, DO NOT attempt to remove or repair the spring yourself, call a professional technician in for repair as torsion springs can be extremely dangerous to work on without the proper tools and training. If you have two springs and only one breaks, it is wise to replace both at the same time. The second spring has likely exhausted its cycle life and will break soon as well.